Shipping & Delivery
How long does Airamor take to ship?
Delivery usually takes 1–3 business days for the Greater Jakarta area, and 2–5 business days for areas outside Java, depending on the destination and the courier service selected. The tracking number will be sent after the order is processed so you can monitor the delivery status.
Can Airamor be shipped throughout Indonesia?
Yes. We deliver to all regions in Indonesia through various reliable shipping services.
Can Airamor be shipped throughout International?
Currently, our delivery service is only available domestically, but we may soon be able to ship to other countries. Please contact Airamor customer care at [email protected] and WhatsApp number +62 811-8118-8887 for more information.
Is there a fast shipping option?
Yes. For certain areas, Same Day Delivery or Instant Courier services are available through instant couriers (GoSend/GrabExpress) if orders are placed before the specified cut-off time.
How can I track my order?
Once payment is confirmed, you will receive an email/WhatsApp message containing the tracking number. Enter the number on the courier service’s official website to track the delivery status.
What payment methods are available?
We accept payments via bank transfer, virtual account, e-wallet (OVO, GoPay, Dana, ShopeePay), credit/debit card, and payment methods on Airamor’s official marketplaces (Shopee, Tokopedia, TikTok Shop).
What if my payment fails or is not confirmed?
Please contact Airamor Customer Service via WhatsApp at +62 811-8118-8887 or email us at [email protected]. Include proof of payment for faster verification.
What if the product I receive is damaged or incorrectly delivered?
If the product is damaged, defective, or incorrectly delivered, please contact our customer service immediately at WhatsApp number +62 811-8118-8887 within 2×24 hours after receiving the item. We will process the replacement in accordance with Airamor’s official return policy.